Refund Policy

Effective Date: 13/1/2025

Introduction At Khushi's Online Shopping Mall, we strive to ensure your satisfaction with every purchase. If you are not completely satisfied, we offer a 14-day refund policy. Please read the details below to understand the conditions and process for requesting a refund.

1. Eligibility for Refunds

To be eligible for a refund, the following conditions must be met:

  • The refund request is initiated within 14 days of receiving the product.

  • The product is unused, in its original packaging, and in the same condition as when it was delivered.

  • Proof of purchase (e.g., receipt or order confirmation) is provided.

Note: Certain items, such as personalized or perishable products, may not be eligible for refunds. Please check the product description for more details.

2. Non-Refundable Items

The following items are not eligible for refunds:

  • Sale or clearance items

  • Gift cards

  • Perishable goods

  • Products with signs of use or damage

3. Refund Process

If you wish to request a refund, follow these steps:

  1. Contact us at khushisosm@gmail.com or +923159257086 within 14 days of receiving your order.

  2. Provide your order details and reason for the refund request.

  3. Our team will review your request and provide instructions for returning the product, if applicable.

4. Return Shipping

  • Customers are responsible for the cost of return shipping unless the product is defective or incorrect.

  • Please use a track able shipping service and provide the tracking number to us.

  • We are not responsible for lost or damaged return shipments.

5. Processing Refunds

  • Once we receive and inspect the returned product, we will notify you of the approval or rejection of your refund.

  • Approved refunds will be processed within 5-7 business days and credited to the original payment method.

  • If your refund is delayed, please contact your bank or payment provider for updates.

6. Contact Us

For any questions or concerns about our refund policy, please contact us:

  • Email: khushisosm@gmail.com

  • Phone: +923159257086

Thank you for shopping with Khushi's Online Shopping Mall. We value your trust and aim to provide a seamless refund experience when needed.