Imported Summer Cotton Underwear – Soft, Breathable & Comfortable

Effective Date: 13/1/2025

Introduction At Khushi's Online Shopping Mall, we are committed to providing fast and reliable shipping services to ensure your satisfaction. Below is an outline of our shipping policy, including timelines, costs, and other important details.

We aim to process and deliver your orders as quickly as possible.

• Order Processing Time: Orders are processed within 24 hours of placement (excluding weekends and public holidays).

• Delivery Time: After processing, orders will be delivered within 3 to 4 business days.

Note: Delivery timelines may vary slightly depending on your location and courier service conditions.

We currently offer shipping to the following location:

• Pakistan

If your location is not listed, please contact us at khushisosm@gmail.com for assistance.

Once your order is shipped, you will receive a tracking number via email or SMS. Use this number to track your shipment in real-time through the courier’s website.

While we strive for timely delivery, certain factors such as extreme weather, public holidays, or unforeseen courier delays may affect delivery times. If your order has not arrived within the specified time frame, please contact us at +923159257086 .

If you need to update your shipping address, please contact us within 12 hours of placing your order. Address changes made after this period may not be accommodated.

If you have any questions or concerns about our shipping policy, feel free to reach out:

• Email: khushisosm@gmail.com

• Phone: +923159257086

Effective Date: 13/1/2025

Introduction At Khushi's Online Shopping Mall, we strive to ensure your satisfaction with every purchase. If you are not completely satisfied, we offer a 14-day refund policy. Please read the details below to understand the conditions and process for requesting a refund.

To be eligible for a refund, the following conditions must be met:

• The refund request is initiated within 14 days of receiving the product.

• The product is unused, in its original packaging, and in the same condition as when it was delivered.

• Proof of purchase (e.g., receipt or order confirmation) is provided.

Note: Certain items, such as personalized or perishable products, may not be eligible for refunds. Please check the product description for more details.

The following items are not eligible for refunds:

• Sale or clearance items

• Gift cards

• Perishable goods

• Products with signs of use or damage

If you wish to request a refund, follow these steps:

1. Contact us at khushisosm@gmail.com or +923159257086 within 14 days of receiving your order.

2. Provide your order details and reason for the refund request.

3. Our team will review your request and provide instructions for returning the product, if applicable.

• Customers are responsible for the cost of return shipping unless the product is defective or incorrect.

• Please use a track able shipping service and provide the tracking number to us.

• We are not responsible for lost or damaged return shipments.

• Once we receive and inspect the returned product, we will notify you of the approval or rejection of your refund.

• Approved refunds will be processed within 5-7 business days and credited to the original payment method.

• If your refund is delayed, please contact your bank or payment provider for updates.

For any questions or concerns about our refund policy, please contact us:

• Email: khushisosm@gmail.com

• Phone: +923159257086